cannot create user in jenkins

[d***@foghorntx.com]

Hello

When I try to create a user in Jenkins nothing happens. The page
refreshes, but the user is not added and nothing else happens. What I did:
Jenkins --> manage --> manage users --> create user

Fill in information, click "create user" button. Page appears to refresh
but forms stays, as filled in. Checking elsewhere, there is no user added
to the system. Screenshot:

[image: Screen Shot 2018-11-06 at 2.16.24 PM.png]


Any ideas? I don't see anything in the log file, I tried restarting
Jenkins.


Thanks,

Dave

[Daniel Beck]

This is probably a known bug (JENKINS-52869). The form validation fails, but the UI cannot display the error. Check your browser's developer console for the form validation response content, and act accordingly.

[d***@foghorntx.com]

Thank you - I opened up the developer console when I tried this, but could
not figure out what part of the network was relevant. I tried googling but
I'm not familiar with this so I probably didn't use the right terms. Can
you give me more specific advice on how to investigate this?

Maybe more importantly, I opened the developer console before going to the
user creation page, and then the problem went away. No update applied in
the interim ...

Post by d***@foghorntx.com
Fill in information, click "create user" button. Page appears to

refresh but forms stays, as filled in. Checking elsewhere, there is no
This is probably a known bug (JENKINS-52869). The form validation fails,
but the UI cannot display the error. Check your browser's developer console
for the form validation response content, and act accordingly.